Refund and Returns Policy

Effective Date: January 18, 2025

At TrendXXBeau, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we are here to assist you with our Refund and Returns Policy. Please read through the following terms carefully to understand your rights and the process for returns and refunds.

1. Return Eligibility

To qualify for a return or refund, the following conditions must be met:

  • Timeframe: You must initiate your return request within 30 days of receiving your order. Returns requested after 30 days will not be eligible for a refund or exchange.
  • Condition: The item must be in new, unused, and resellable condition, with all original packaging, tags, and accessories intact. Items that have been worn, used, or altered in any way are not eligible for a return or refund.
  • Non-Returnable Items: Certain products are not eligible for returns due to hygiene reasons or other exceptions. These include, but are not limited to:
    • Cosmetics (opened or used)
    • Final Sale Items: Marked as “final sale” or discounted for clearance purposes
    • Gift cards or e-gift certificates

2. Return Process

If your item meets the return criteria, follow these steps to initiate a return:

  1. Contact Us: Email us at info@trendxxbeau.com within 30 days of receiving your order to request a return authorization. Please include your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: After receiving your return request, we will review your case and, if eligible, provide you with a Return Authorization (RA) number and return instructions. This RA number must be included with your returned item for processing.

  3. Package Your Return: Securely pack the item(s) in their original packaging. Include the RA number and your original receipt or order confirmation email inside the return package.

  4. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective product, an incorrect item sent, or an error on our part. We recommend using a trackable shipping service to ensure your return is received.

  5. Shipping Address: Send your return package to the following address:

    TrendXXBeau
    Attn: Returns Department
    33000 SE Kelso Rd,
    Boring, Oregon 97009,
    United States

3. Refunds

Once we receive your returned item and verify that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Processing Time: Please allow up to 7–10 business days for us to process your return and issue a refund. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

  • Partial Refunds: In some cases, we may issue a partial refund if the returned item is not in original condition, has been opened, or is missing packaging.

4. Exchanges

We do not offer direct exchanges at this time. If you would like a different size, color, or product, please return the original item(s) and place a new order. Once your return is processed, you will receive a refund, and you can purchase the desired item from our website.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@trendxxbeau.com with the following details:

  • Order number
  • Photographs of the damaged or incorrect item
  • Description of the issue

We will offer you a full refund or replacement at no additional cost. Return shipping for defective items will be covered by TrendXXBeau.

6. Late or Missing Refunds

If you haven’t received a refund after the processing time, please first check your bank account or credit card statement. Then, if necessary, contact your bank or payment provider, as there may be additional processing time before the refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@trendxxbeau.com, and we will assist you.

7. Changes to This Policy

TrendXXBeau reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this page, with the Effective Date noted at the top. Please review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or need assistance with returns, exchanges, or refunds, please don’t hesitate to reach out to our customer support team:

TrendXXBeau
Phone: (360) 335-9380
Email: info@trendxxbeau.com
Address: 33000 SE Kelso Rd, Boring, Oregon (97009), United States

By making a purchase from TrendXXBeau, you acknowledge and agree to the terms of this Refund and Returns Policy. We aim to provide the best service and satisfaction, and we appreciate your business!